Support

Support.

One address, one person reading it. Everything below is the short answer to the questions we are asked most.

Write to us

Email support@gettanin.app. Anything about the app, a plan that looks wrong, a membership question, or a bug.

Two things help us answer faster: the app version, and the account reference shown at the bottom of Profile. In the app, the Write to us row in Profile opens a draft with both already filled in, so you only have to write the message.

How to cancel your membership

Apple manages every Tanin subscription, so the cancellation happens on your iPhone rather than in the app:

1. Open Settings.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Tap Tanin.
5. Tap Cancel Subscription.

Your membership stays active until the end of the period you have already paid for, and it does not renew after that. A cancelled trial ends at once and is never charged.

Refunds are Apple's to give, not ours. Request one at reportaproblem.apple.com. If Apple declines a refund you believe you are entitled to, write to us and we will see what we can do.

Your data

You can export everything we hold, and you can delete your account and all of it, from the Profile screen in the app. The export is the whole bundle, in machine-readable JSON, on every tier.

If you would rather write, or you no longer have the app installed, email privacy@gettanin.app. What we hold and how long we hold it is set out in the privacy policy.

Response time

We answer within 3 working days. Requests about your data under GDPR are answered within one month, as the law requires, and usually much sooner.